Terms

Terms & Conditions

 

Please read carefully
The client is asked to pay special attention to the provisions related to liability and cancellations – this does not affect your statutory rights

 

GENERAL TERMS & CONDITIONS

Challenges

Purchases for all challenges will have full use of information and guides until the scheduled end of the Challenge

By purchasing this program you do not hold the seller liable of any injury or illness. All photos once submitted become property of DEFIANT FitnessAll Sales are Final.

The Challenges should be used independently and performed at your own risk and pace.

Workout Guides

Please ensure that you check what your product entails before purchasing it as All Sales are Final.
The workout guides can be downloaded immediately upon checkout.  You will be redirected back to your account to view your files.  If it is not in your primary inbox, please check all folders for delivery.
Please be certain to download your guide(s) to your device for continuous use.

Workout guides should be used independently and performed at your own risk and pace. Please be certain to view the FAQ page http://defiantfitness.co.za/faqs/ for program information and contact info@defiantfitness.co.za before purchase with any questions as All Sales are Final.

By purchasing these programs you do not hold DEFIANT Fitness or any of its employees liable for any injury or illness. All Sales are Final

Boot Camps

Tickets are Non-Transferable.  Please email info@defiantfitness.co.za with any questions you may have before your purchase. All sales are Final

Programs/ Personal Training

Once payment is received, you will be contacted within 24 hours to set up your profile on the Trainerize application. New clients will have to complete a health assessment and send photos for evaluation, before a program is delivered. Please email info@defiantfitness.co.za with any questions you may have before your purchase.

By purchasing Defiant Fitness online training and meal plan program, you do not hold Defiant Fitness or any of its employees liable for any injury or illness. Please consult with your physician before beginning any new fitness regimen. All Sales are Final.

Overnight Shipping

Orders placed before 12 pm CAT Mon. – Friday, will go out the next business day for overnight delivery. Any order placed after 12 pm CAT Friday, will go out Monday (excluding holidays). Contact info@defiantfitness for more information

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1. Obligations
DEFIANT FITNESS will utilize professional staff with skills and knowledge to design a safe program of exercise where the client’s personal goals, fitness levels and likes and dislikes related to exercise will be taken into account. DEFIANT FITNESS will provide the appropriate coaching, supervision, advice and support that the client may need to help them achieve their goals.
All client information will be kept strictly private and confidential. If DEFIANT FITNESS require further medical information from a practitioner, the client must provide such details to continue.
Clients should dress and behave appropriately for a professional gym environment.
2. Term & Acceptance
 
All our services will be for the term agreed upon by the client and DEFIANT FITNESS.
3. Fees
 
Coaching and training fees are paid on a pre-pay basis. Fees are issued directly to the client when services are retained and are due upon booking of first session. Payments will then be made on a monthly basis on a set date each month. All payments must be paid electronically by card or cash.

 

4. Cancellations
 
Cancellations must be made at least 24 hours in advance of scheduled sessions. Sessions cancelled less than 24 hours will be charged in full to the client. The cancellation policy will be adhered to in all cases when the client is unable to attend including when illness, work or family commitments prevents attendance and 24 hours’ notice has not been given.
5. Late Arrivals
 
Sessions shall be approximately 30-50 minutes in length (depending on package and service) and shall start at the scheduled time. Sessions will not be extended due to the lateness of Client due to interruptions caused by the client. Any Client who has not arrived within 20 minutes after the scheduled time shall be deemed to have cancelled and will be charged for that entire session.

 

6. Transferability
The agreement shall be binding only between the DEFIANT FITNESS and you the Client. Client may not sell, assign or transfer their rights any purchased services to any other party without the personal trainer’s prior written permission.
7. Expiration of sessions
DEFIANT FITNESS understand there is a need for a degree of flexibility and roll-over to allow clients to complete purchased sessions but this must be limited to within the contracted term due to space and client capacity restrictions. All paid-up sessions must be completed within the committed program duration. In the event that a medical problem or other major issue that prevents completion of the contracted sessions within this time period, DEFIANT FITNESS may, at their discretion, allow a suspension of contract. This is chargeable with a place-retainer fee of R150.00 per month for up to a maximum of six months. In all other circumstances the Client will forfeit unused sessions.

 

8. Refunds
DEFIANT FITNESS does not offer any refunds unless decided so solely through the discretion of its partners and employees. Any Refund requests should be sent to des@defiantfitness.co.za Our policy is a 14 day period for return of funds upon approval of request.

 

9. Liabilities
 
The client must complete a PAR-Q before commencing any exercise program and confirms that he/she is in good physical condition, that he/she is capable of engaging in active or passive exercise and that such exercise would not be detrimental to his/her health safety or physical comfort. DEFIANT FITNESS cannot be held liable in any way for undeclared or unknown medical conditions
This Liability section applies only to the extent permitted by law. DEFIANT FITNESS excludes all liability for death, injury or damage caused by the client carrying out exercises incorrectly, contrary to the instructions or advice of the health professional or carried out without the supervision of a DEFIANT FITNESS personal trainer. You as the client agrees to fully release DEFIANT FITNESS (As well as any of its owners, employees or independent contractors) from any and all liability, claims and / or litigation actions that buyer may have for injuries, disability, or death or other damages of any kind including but not limited to punitive damages arising out of participation in DEFIANT FITNESS activities including but not limited to the personal training programs and the physical activates even if caused by the negligence, international acts or omissions and / or any other type of fault of its owners, employees or other authorized agents including independent contractors. For the avoidance of doubt, DEFIANT FITNESS does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from negligence or willful default by DEFIANT FITNESS (As well as any of its owners, employees or independent contractors). DEFIANT FITNESS will do it’s best to correct errors and omissions as quickly as practicable after being notified of them but does not accept for any errors and omissions and reserve the right to change information, specifications and descriptions of listed packages and services.

 

10. Guarantee
 
DEFIANT FITNESS operateS a guaranteed results principle with certain packages. Under this guarantee, Personal Coaches will give you, the client, a 100% Money Back Guarantee (limited to 1 calendar month of payment) if you are not progressing towards your goals. This guarantee is subject to the following client obligations:
Guiding principals:
You as the client have a big part to play if you want results, DEFIANT FITNESS are here to support you in this and you will be asked to keep exercise & diet logs to prove that you are completing all work necessary to progress towards your goals. If you do not follow our advice or do not document your exercise and nutrition then we will be unable to refund any fees paid and the guarantee will be forfeited.
It is understood between client and trainer that both must commit to the program 100% in order to achieve results. The client is required to arrive on-time and in an appropriate condition for physical exercise for each training session so that a full and robust session can be achieved on each visit.
Conditions of Guarantee:
I. Engage in a semi-private or private Personal Training program with DEFIANT FITNESS for a MINIMUM of 3 months without a lengthy break (over 3 weeks).
II. Engage in a recorded home training program of DEFIANT FITNESS’ design which will be appropriate to achieve your goals
III. Keep a positive outlook and attitude towards your health and fitness progress IV. Modify your nutritional habits to those deemed appropriate by your personal trainer to achieve your goals V. Full adherence to program for the entire course (if you are away a program will be provided for you to follow)
VI. Keep any exercise and diet journals we ask you to keep, recording down your exercise and nutrition habits

 

11. Location & Contact
DEFIANT FITNESS is based in Pretoria, South Africa. Contact no: +27 82 089 0994, email:info@defiantfitness.co.za

 

12. Currency
All transactions will be in SOUTH AFRICAN RANDS

 

13. Miscellaneous:
DEFIANT FITNESS may amend these terms and conditions from time to time, and place the new version on the website and notify you of such changes either in writing or electronically via the booking system. All new sessions, packages and purchases from DEFIANT FITNESS from the date that the amended terms are placed on our website and onwards will be governed by those new terms. These terms and conditions shall apply when you use the www.defiantfitness.co.za website. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) whether oral or in writing. DEFIANT FITNESS advises that you print off and keep safe a copy of these terms and conditions. You are advised to read (and are responsible for reading) all information on the website and contained in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.